Earlier, I plurked about the Christmas surprise Spanair sprung on her passengers on Christmas Eve flight.
It brought a warmth to the heart every time I watched it.
KLM did something similar from the youtube that I got from PatLaw's blog. In a way, it's stalking but fortunately in this particular situation, it was a good thing. :)
Southwest Airlines also deserves a non-video honourable mention as featured in the article below:
So to Southwest, Spanair and KLM, you guys did good. Well done.